FAQ

Located in an idyllic castle park, long since forgotten by the outside world, lies a lush garden surrounded by unique nature. As we navigate through the park, by derelict buildings and relics of the past, towards an abandoned castle, our curiosity grows and the dissonance of real life fades into the night.

Together, let's envision a vibrant community where diversity thrives, fostering meaningful conversations and unforgettable connections. Picture a place pulsating with the unique energy ignited when people unite through music—a collective journey that delves into the essence of sound, evoking profound emotions and radiating boundless optimism for the future.

It is a magical gathering of extraordinary people, a deep connection among like-minded individuals dancing to the captivating sounds of the world's best electronic artists. Good times lie ahead, and everyone's invited!

Paradies Garten is committed to driving the shift towards greater environmental responsibility in our society. Sustainability is ingrained in our DNA, guiding us to minimize our ecological footprint from inception. Moreover, we're dedicated to bolstering Austria's local music scene, considering it integral to our mission to showcase a diverse lineup of artists spanning the club and underground music spectrum at our festival.  

Our aim is to cultivate an atmosphere that delivers a profound and uplifting experience, meticulously crafted through attention to detail in production, line-up curation, and communication while keeping focus on the essence of the festival journey: a fired-up dance floor full of energy and happy faces.

Paradies Garten Festival is a daytime focused experience, ensuring lively dance floors from noon onwards. This approach not only fosters the discovery of talented emerging artists, a cause close to our hearts, but also demonstrates respect for our local community and their need for peace and tranquility.

At each event, our priority is to minimize our environmental impact by focusing on three key factors: 1) reducing CO2 emissions, 2) implementing effective waste management strategies to minimize waste, and 3) raising awareness about climate issues. Through these principles, we aim to foster a vibrant and inclusive community around our festival, while forging sustainable connections with our neighbors and partners.

The organizers of Paradise Garden have a proven track record in sustainable event management, having successfully hosted the Paradise City Festival near Brussels since 2015. Paradise City has garnered international acclaim for its environmental stewardship and has held the title of the most sustainable festival in the global industry since 2024. Awarded four stars from the esteemed "Greener Festival Award" for the third consecutive time, Paradise City stands among only six festivals worldwide with this prestigious rating.

Paradise Garden Festival 2024 will take place on 2, 3 and 4 August.

Paradies Garden Festival takes place at Schloss Prugg in Bruck an der Leitha, only about 35 km south-east of Vienna and 20 km from Vienna International Airport. The campsite is located in the center of the beautiful Harrachpark and is only a 5-minute walk from our festival site.

Please use "Paradies Garten Festival Parking" (Google Maps Link) as a GPS navigation address.

Paradies Garten Festival is a daytime focused experience. This approach means music spaces are full of energy from early in the day (starting at 12:00), helping us to support the discovery of incredible emerging artists — something we are very passionate about. It also means everyone gets to sleep and eat in a way that is conducive to feeling good.

Paradies Garten Festival unfolds amidst the picturesque setting of a sprawling park near the town of Bruck a.d. Leitha. To respect our surroundings and show consideration for our neighbors, we prioritize maintaining a peaceful atmosphere during nighttime hours.  

In our commitment to sustainable transportation, we've partnered with ÖBB, our mobility partner, to arrange night trains that transport festival-goers directly from Paradies Garten to Vienna Central Station, ensuring an eco-friendly journey home after the festivities.

FESTIVAL OPENING TIMES:

Friday, 2 August: 14:00 - 01:00

Saturday, 3 August: 12:00 - 01:00

Sunday, 4 August: 12:00 - 23:00

OPENING HOURS CAMPING:

Doors open: Friday, 2 August at 14:00

Check-in: Friday, 2 August from 14:00 - 20:00 & Saturday, 3 August from 08:00 - 16:00

Check-out: Monday, 5 August until 12:00 noon

The most environmentally conscious way to immerse yourself at Paradise Garden Festival is by opting to stay onsite at our campsite or nearby accommodations.

Nestled within the secluded corners of Harrachpark, our boutique campsite offers a sanctuary of its own, boasting a curated selection of top-tier accommodations and exclusive amenities tailored to enhance your festival experience.

For those seeking alternative lodging options, we suggest exploring AirBnB or hotel accommodations in Bruck an der Leitha or the surrounding areas.

Additionally, we provide a limited number of campervan or caravan parking spaces directly within the festival grounds. Further details can be found on our Camping Page.

Our festival is a celebration of happiness, environmental consciousness, and optimism, bringing together like-minded individuals in a unique natural setting. Mutual respect for fellow festival-goers and our staff is fundamental, as is our conscientious approach to preserving the environment. Situated within a protected park, we expect every visitor to treat the grounds with the same reverence we do. Please dispose of your rubbish responsibly in the bins provided.

At Paradise Garden, we uphold the values of tolerance, equality, and peaceful coexistence. We unequivocally condemn racism, sexism, and aggression of any kind. If you witness such behavior, please promptly report it to our staff. We maintain a zero-tolerance policy towards misconduct, and individuals found violating our principles will be denied entry and barred from future attendance. Join us in fostering a welcoming and harmonious atmosphere for all.

Awareness: Throughout the festival, we have a dedicated awareness team known as the Angels of Paradise, comprised of qualified and impartial staff members whom you can approach at any time. Additionally, if you prefer, you can submit an anonymous complaint at any point via email to info@paradiesgartenfestival.at. Rest assured, we treat every complaint or concern with the utmost seriousness and diligence. Your feedback is invaluable in ensuring a safe and enjoyable experience for all attendees.

LGBTQIA+: we support and celebrate queerness in all its forms   

Consent (= f.r.i.e.s): freely given, reversible, informed, enthusiastic, specific  

Respect: for the needs and boundaries of others, no discrimination  

Diversity: Openness to all expressions of sexuality and gender  

Inclusion: no prejudice. more solidarity and empathy. look out for each other!

We also have a zero-tolerance policy towards drugs. You will be thoroughly searched before entering the festival. Visitors who are too drunk will be expelled from the site.

In partnership with Mastercard and Global Payments, Paradies Garten proudly introduces Austria's first 100% cashless open-loop payment solution at a festival.

Forget about cash or token queues – as you can seamlessly pay with your debit or credit card, as well as via smartphone or wearable devices, at all bars and food trucks throughout the festival grounds.

Our collaboration with Mastercard and Global Payments aligns with our vision of becoming Austria's most eco-conscious festival. Studies show that card payments have a lower carbon footprint compared to cash transactions, with cash payments contributing to a 36% higher ecological footprint due to their supply chain.

Say goodbye to leftover chip balances on Monday mornings and the hassle of return transfers. With our cashless system, you enjoy convenience while reducing waste, making your festival experience even more enjoyable and environmentally friendly.

Paradies Garten is a festival for adults (18+). The latest version of the Lower Austrian Youth Protection Act applies.

Children under the age of 12 are admitted free of charge when accompanied by a ticket-holding adult.

You may not bring the following items onto the festival site: liquids, deodorants, glass, cans, camel bags, sharp objects, alcohol, drugs or narcotics, animals, sound, film, video and photographic equipment, drones, fireworks, (pocket) knives, umbrellas with a sharp point and any other objects that may be classified as dangerous by the organisation.

Thank you for bringing a valid ID (identity card, passport or driving licence). All guests' IDs will be checked at the entrance.

The Paradise Garden Festival offers a wide range of food with vegan and vegetarian options as well as drinks. We work together with small food trucks and discuss the dishes on offer in advance so that there is something for everyone. 

Food and drinks in any kind of container and/or packaging are not allowed on the festival site.

Empty water bottles that are not made of glass are permitted and can be (re)-filled at the drinking fountains on site.

Tap water is available free of charge. There are several water sources, both on the campsite and on the festival site.

We offer a limited number of lockers. We have received your feedback from last year and will provide a larger number of lockers, both on the festival site and on the campsite.

Don't forget to take care of your ears if you're partying for 3 days in a row!

Earplugs are available free of charge at the information desk at the entrance. We rely on you to throw them in the rubbish bin after use.

With the exception of (semi-)professional equipment, you are allowed to bring your digital camera. Please enjoy the festival with your senses and be careful not to take unsolicited pictures of other festival visitors. 

Please note that by participating in the festival, you automatically accept the terms of use for all video and photo recordings and authorise Paradies Garten and its media partners to use these images. You can find photos from the events on our Facebook page and our Instagram account.

After the festival, found objects will be available at the municipal office in Bruck an der Leitha.

• Email: stadt@bruckleitha.at

• Phone: +43 2162 62 354

• Opening hours MON - FRI (08:00 - 12:00)

We are currently still selling our exclusive pre-sale tickets for all those who have pre-registered.

The Early Bird tickets will go on sale on 12 March at 12:00 (CET). Sign up for our newsletter to make sure you don't miss out on these limited tickets.

Get your Early Bird ticket(s) via our official online ticket shop. Early Bird tickets go on sale on 12 March. Sign up for our newsletter to be at the front of the queue.

Please be careful if you buy tickets from a source other than our official online ticket shop, as we cannot guarantee the validity of these tickets.

With a Festival Pass + Camping ticket you have access to our campsite from Friday, 14:00 until Monday, 12:00. You also get access to all stages of the festival on Friday, Saturday and Sunday. 

This year the camping ticket includes numerous camping activities (Yoga, Psychedelic Breathing, Ambient Lounge and more) as well as a free breakfast on Saturday, Sunday and Monday. Find out more on our Camping Page.

With the Paradies Garten Festival Pass you have access to our festival infield on Friday, Saturday and Sunday.

Festival passes cannot be split into 2 single day tickets. This means that the person using the pass on Saturday should be the same as the person using it on Sunday. The ticket will be scanned on both days and is only valid in combination with a wristband.

If you have already bought a festival pass and want to stay overnight at the campsite, you can buy a separate Camping Access ticket in our official ticket shop.

Our Day Tickets grant you access to the festival site on Friday, Saturday or Sunday.

We allocate a certain number of discounted tickets to residents who live in the region. These tickets are only available for residents of Bruck an der Leitha and Bruckneudorf.

The registration form will be activated shortly. If you have any questions, you can send an e-mail to anrainer@paradiesgartenfestival.at.

You can pay for your tickets with the following payment methods

• Mastercard

• Visa

• Instant bank transfer

• Paypal

• Apple Pay

After you have purchased your ticket(s), you will receive an email confirming your ticket purchase. This email does not yet contain your ticket(s). To receive your ticket(s), you must first personalise them.

Once you have done that you should get your tickets in your inbox. If not, please check your spam folder. It may happen that your ticket(s) end up in spam.

Please send us an email to info@paradiesgartenfestival.at and we will send you your ticket(s) again.

We ask you to personalise your ticket(s) in order to gain access to the festival.

All major events are confronted with organisations and individuals trying to resell tickets at inflated prices. To prevent this, we ask ticket purchasers to personalise all tickets by indicating the name of the person attending the event. In this way, tickets are offered at a fair price and belong to a single festival-goer.

Please make sure that you enter the correct names immediately when personalising. Paylogic charges a service fee for the name change.

You do not have to personalise your tickets immediately; tickets can be personalised up to 48 hours before the event.

After you have purchased your ticket(s), you will receive an email confirming your ticket purchase. This email does not yet contain your ticket(s). To receive your ticket(s), you must first personalise them. In the purchase confirmation email, you will receive further information about the personalisation process, such as the date from which personalisation of your ticket(s) is possible.

Personal data must be entered for each ticket, e.g. the full name and email address of the person attending the event. Please note that the details for each ticket must be unique and please use the names that appear on the relevant identification documents (passport/ID card).

Once you have entered the information, you will receive your personalised tickets. If you have not received your tickets within 24 hours, please contact PayLogic customer service.

If the name on a ticket needs to be changed, you can do so via the Paylogic contact form. You can find the form right here.

Doors open: Friday, 2 August at 14:00

Camping check-in: Friday from 14:00 - 20:00 & Saturday from 10:00 - 18:00

Doors close: Monday, 5 August at 12:00

Paradies Garden Festival is located in front of Prugg Castle in Bruck an der Leitha, about 35 km south-east of Vienna and 20 km from Vienna International Airport. The campsite is located in the park and is only a 5-minute walk from our festival site.

Please use "Paradies Garten Festival Parking" (Google Maps Link) as a GPS destination and follow the signs.

Choose from a variety of camping accommodations tailored to suit your preferences at Paradies Garten. Whether you opt for a Pre-set Tent, Igloo Tent, or Comfort Cabin, we've got you covered - quite literally! Simply drop off your luggage upon arrival, and you're all set to embark on your festival adventure.

Please note that all camping packages are only valid in combination with a Festival Pass + Camping ticket, which must be purchased separately. If you've reserved a Pre-set Tent, Igloo Tent, or Comfort Cabin, kindly check in with our camping reception upon arrival, ensuring you have your ticket(s) at the ready. Visit our Camping Page to see our options.

Upon registration at our reception, a deposit for your rented accommodation is required. We kindly request all guests to treat our equipment with care. Conveniently settle your deposit "cashlessly" using your debit or credit card. As long as the tent is left in a suitable condition, you'll receive the full deposit amount back at the end of your stay.

With a camping ticket, you can bring your own tent or check into one of our pre-pitched tents, which you can obtain from our ticket shop.

Located within a pristine and protected nature park, our camping grounds adhere to a strict "leave no trace" policy, ensuring minimal environmental impact.

To underscore our commitment to sustainability, we kindly request a € 7,00 waste deposit upon entry to our camping grounds, payable with your debit, credit card or other cashless payment forms. In exchange, you'll receive a rubbish bag and a deposit voucher from our team.

We urge you to use this bag to collect your waste throughout your stay. Upon departure, simply return a waste bag that is at least half full, along with your deposit voucher, to receive a full refund of your deposit. Together, let's keep our natural surroundings clean and pristine for future generations to enjoy.

As a small independent event we need bar sales to keep the festival alive. The elaborate woodland site and production-heavy nature of Paradies Garten Festival means it’s very expensive to make the festival happen, and thus we have to stipulate a limit on alcohol brought into the site (most small festivals have this policy). 

The personal allowance is 8 cans of beer/ lager, cider OR 8 cans of pre-mixed cocktails/spirit OR 1 bottle of wine per person. No spirits are allowed. All glass must be decanted and we ask that you limit the amount of plastic you bring and use a reusable bottle. Thanks for your understanding.

You are allowed to bring your own food, but there is a free breakfast at our campsite and plenty of choice when it comes to food on the festival site. Are you on a special diet? No problem. We offer many vegetarian, vegan, gluten-free and dairy-free options.

Open fires, camping cookers and BBQs are not allowed. We make sure that there are enough food trucks available to satisfy every appetite.

Our campsite is equipped with toilets and hot showers. You can use them 24/7 for free. Keep in mind that there may be a queue in the morning.

Back to basics. Camping as it should be: There is no electricity near your tent. That's why we ask you to leave your computer and large sound systems at home. There are sockets for hair straighteners, hairdryers and razors at the showers.

You can hire/purchase a portable charger near the lockers.

You are allowed to bring 1 deodorant spray or perfume per person, but not if it is in a glass container. Flammable liquids are not allowed on the campsite.

To make your camping experience as comfortable as possible, you can bring folding chairs, pillows, blankets, air mattresses and cool boxes (no dry ice) in addition to your tents.

Please note that the entrance gates to the campsite are only 90cm wide and you are not allowed to bring wider trolleys.

You may also bring a small, foldable umbrella as long as it does not have a sharp tip.

We strive to maintain good relations with our festival neighbors, hence we prohibit high-volume and block parties on our campsite. However, feel free to bring along small, battery-powered speakers with a maximum volume of 70 dB(A). If you're unsure about the size of your speaker, don't hesitate to reach out and ask us via email at info@paradiesgartenfestival.at.

For your safety, it is not permitted to bring the following items onto the campsite: Scissors, glass bottles of any kind, candles, torches, dry ice, fireworks, oil lamps, gas lamps or laughing gas (nitrous oxide cartridges). Open fires, camping cookers and barbecues are also prohibited. If in doubt, please send an email to info@paradiesgartenfestival.at and we will reply as soon as possible.

We are committed to ensuring that our festival is accessible to all attendees. However, due to the park setting and predominantly grassy terrain, we cannot guarantee full accessibility. Nevertheless, we are here to assist in any way we can and accommodate special needs whenever possible. Please don't hesitate to reach out to us via email at info@paradiesgartenfestival.at with any inquiries or requests, and we will respond to you promptly.

Our first aid team is available around the clock to assist you whenever you need it. Feeling unwell? Please don't hesitate to seek help from them. Rest assured, they won't contact your family if you happen to misbehave, nor will they involve the police. Our primary concern is your well-being, so please don't hesitate to reach out for assistance if needed. Your health and safety are our top priorities.

Bringing medication is only permitted with an official medical certificate.

For all festivals in Austria, the government has a "zero tolerance policy". This means that no soft or hard drugs are permitted. Nitrous oxide (laughing gas) is also not permitted on the festival and camping grounds.

Your safety is our utmost priority. To ensure a secure environment for everyone, all individuals and belongings are subject to inspection upon entry, including luggage. Any items on our "blacklist" will be confiscated and disposed of accordingly. Please note that failure to comply with these regulations may result in denial of access to the festival site.

Prohibited items include weapons, sharp or hard objects, glass containers, and liquids. Bringing outside food and drinks is only permitted within the camping area and is not allowed on the festival grounds. Thank you for your understanding and cooperation in maintaining a safe and enjoyable experience for all attendees.

The Austrian Federal Railways (ÖBB), our mobility partner, play a crucial role in enhancing the sustainability of the Paradies Garten Festival. With their reliable and frequent service between Vienna Central Station and Bruck an der Leitha, departing every 30 minutes, ÖBB significantly reduces the environmental impact of travel to our event. This eco-friendly transportation option not only ensures convenient access for festival-goers but also aligns with our commitment to promoting sustainable practices.

You can find more information at www.oebb.at

To enhance the festival's sustainability efforts and promote eco-friendly travel, we're proud to partner with the Austrian Federal Railways (ÖBB) as our dedicated mobility ally. As part of our commitment to reducing environmental impact, the Paradies Garten NightLiner offers free rides from Bruck an der Leitha to Vienna Central Station for all festival attendees after the main acts have closed the stages. These night-time journeys run without stopovers, ensuring a seamless and environmentally conscious departure.

Stay tuned for the official departure schedules and times for Friday, Saturday, and Sunday nights, which will be announced prior to the festival. Join us in embracing sustainable transportation options and contributing to a greener future for all.

Do you live nearby? The best and fastest way to get there is by bike. Follow the cycle signs to the festival and park your bike in the designated spaces.

If you are travelling to the festival by taxi or Uber, please enter the destination "Paradies Garten Festival Parking" (Google Maps Link) and follow the taxi / Uber signs on arrival.

From Vienna Airport it is best to take a taxi or Uber. From there it is a 20 minute drive to our festival site. Please use the destination "Paradies Garten Festival Parking" (Google Maps Link) and follow the Taxi/Uber signs.

We encourage attendees to utilize public transportation whenever possible for traveling to and from the festival. However, we understand that there may be circumstances where using a car is necessary.

For those driving, please use "Paradies Garten Festival Parking" (Google Maps Link) as your GPS address. Upon arrival in the vicinity, follow the signs directing you to the designated car park adjacent to the festival site. To ensure availability, please remember to book your car park ticket in advance through our ticket shop.

Please note that overnight camping, tent pitching, or sleeping in vehicles within our car parks is strictly prohibited without exception. Thank you for your cooperation in maintaining a safe and organized event environment.

If someone brings you to the festival, please use "Paradies Garten Festival Parking" (Google Maps Link) as your GPS destination and follow the signs to our car park. The Kiss & Ride drop-off point is located near the festival entrance.

Cameras and GoPro cameras for personal use are always welcome! Professional audiovisual equipment is not allowed on the premises unless you have received press accreditation. Our press accreditation will open soon.

A press pass provides accredited journalists and media professionals with exclusive access to the festival, enabling them to cover and document the entire event.

Press accreditation is exclusively reserved for journalists and media professionals committed to providing media coverage across various platforms. This includes representatives from:

• Print and online publications

• Radio and television networks

• Photographers and vloggers

• Influencers

Access the accreditation form to secure your pass. Registration for press accreditation opens in June 2024.

Contact us via info@paradiesgartenfestival.at